We use all kinds of different metrics to judge the quality of the experiences we create — from design best practices, to qualitative user feedback, to quantitative scoring (like NetPromoter), to internal KPIs such as reduced call center traffic. But is there a way to measure how friendly our applications are? How “human” they are?
How do you keep a design team on track and delivering, while still having time to just be creative?
How do companies progress from just building things, to actually helping people?